Returns & Exchanges

At Botticelli Foods, we strive to ensure every pantry staple meets our high standards of Italian quality; however, due to the perishable nature of our products, we offer specialized resolutions for items that arrive damaged or incorrect.

1

Inspect Your Order

Upon delivery, please carefully inspect your shipment for any signs of leakage, breakage, or missing items within 48 hours of receipt.

2

Document Issues

If you encounter a problem, take clear photographs of the damaged product and the shipping label to help our team process your claim quickly.

3

Contact Support

Email our customer service team with your order number and the attached photos to request a replacement or a store credit.

4

Receive Resolution

Once your claim is verified, we will arrange for a fresh shipment of your authentic Italian ingredients or issue a refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing